Tester emails from your own address
Team
Testers and clients look for mail from your company. A test invite from an address they do not know can land in spam or be ignored, and some companies only accept mail from their own servers.
On Team, an Owner or Admin adds your SMTP server. Tester facing emails then go out through it, from your address.
Example
Tester email
- Serversmtp.acme.com:587, STARTTLS
- FromQA at Acme <[email protected]>
- Last testDelivered
Made for
- Companies whose mail rules only trust their own servers
- Agencies that want client testers to see the agency's address
What it ends
- Invites from an address testers do not recognise
- Replies to test emails going nowhere useful
How it works
Step 1
Add the server
In Settings, Tester email: host, port, TLS or STARTTLS, user, password, From, From name and Reply-To. Plain text connections are refused.
Step 2
Send a test
The server is used only after a test went through since the last change.
Step 3
Mail goes out
Invites, new build notices, reminders, join confirmations, install link emails, feedback replies and channel follower emails go through your server.
When your server fails
A failed send goes out once from our sender instead, so testers still get it. It is listed in the delivery log with masked addresses, and the Owner gets at most one notice a day.
Account, security and billing mail always comes from AppForShare. The password is sealed like store keys, never shown again and never written to logs or the activity feed.
Good to know
- Tester facing mail only. The email text and layout stay ours.
- The server must resolve to a public address.
- Set up in the dashboard only; there is no CLI or MCP tool, so the password stays out of assistants.
Questions
- Which emails use my server?
- Tester invites, new build notices, reminders, join confirmations, install link emails, feedback replies, channel follower emails, device ready and "opens now" emails.
- What if my server is down?
- The email goes out once from AppForShare instead, it shows in the delivery log, and the Owner gets a notice.
- Which plan do I need?
- Team.
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